How to Change Okta Security Question and Password

This guide will provide Peet’s business stakeholders a detailed view of what actions Company RSRs will need to update their Okta Security Question, Okta (Email) password, and how to Re-Authenticate their password within Bluemail.

Table of Contents

How to update your Okta (Email) Password, if you know your current Password
How to reset your Okta (Email) Password, if you do not know your current Password
How to Re-Authenticate your password in Bluemail

How to update your Okta Security Question

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Disclaimer
To assist you with resolving any issues or questions you may have with your Okta account, please always contact DSD Support. The DSD Support email is [e-mail] and our phone number is 510-447-1700.

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How to update your Okta Password, if you know your current Password

This is if you do know your current Okta password, your password is not expired, and know your Security Question Answer.

1. Tap Soti Surf from your Tablet's Main Screen.

2. Tap the Okta tile from the Soti Surf's home page.

3. Type in your Peet's email address ([e-mail]) and your current Password. Then tap the Sign in button.

4. Multi-Factor Authentication should be established on your account. It will send a code to you via SMS (a text message will be sent to your phone number associated with your MFA). Please type that code in the Enter Code field and then press the Verify button.

5. Tap on your name on the top right of the screen.

6. Tap on Settings to open your Account settings page.

7. After the Settings page loads, scroll down until you see the Change Password section.

NOTE:  If the Edit Profile button is visible, please tap on that button to proceed with Step 8.

8. After the Settings page loads, scroll down until you see the Change Password section.
Type in your current password, your new password, and confirm your new password. Then tap the Change password button.
*Your new password must be At least 8 characters, A lowercase letter, An uppercase letter, A number, No parts of your username, or a password previously used.

Your password has now been successfully updated.

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How to reset your Okta Password, if you do not know your current Password

This is if you do not know your Okta password, or your password has expired, and know your Security Question Answer.

1. Tap Soti Surf from your Handheld's Main Screen.

2. Tap the Okta tile from the Soti Surf's home page.

3. On the Peet's Okta sign-in page, scroll down and tap 'Need help signing in?'

4. Tap on 'Forgot password?'

5. Type in your Peet's Email address tap,
Option 1: Reset via SMS (a text message will be sent to your phone number associated with your MFA) 

OR
Option 2: Reset via Email (an email will be sent to your email address, this is best used if your password has not yet expired)
                                                               

6. A) If selected Option 1, Reset via SMS. A text message will be sent to you, Enter the code and tap Verify.

B) If selected Option 2, Reset via Email, please check your email for a reset password from Okta. Tap to open it and tap the Reset Button.

7. Type in your Forgotten Security Question Answer and tap Reset Password.

8. Type in a New Password, Repeat the new password and tap Reset Password.

Your password has now been successfully updated.

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How to Re-Authenticate your password in Bluemail

1. Open Bluemail from the handheld's main screen.

2. Tap the Ellipsis (...) on the bottom right of the screen.

3. Tap Accounts to open the Accounts selection and tap your account.
 

4. Tap Edit Account to open the Account Settings.

5. Tap Update Password and press the OK button.

6. Enter your Peets email address and then tap Next.

7. Proceed with logging into Okta with your Peet's email address and password. Then tap the Sign In button.

8. Type in the Code that was sent to you via SMS and tap Verify.

9. Your password has now been updated in Bluemail.
Proceed by tapping the back arrow button until you are on the Inbox screen.

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How to update your Okta Security Question

To update your Okta Security Question, please follow the steps below. This is if you know your current Okta password.

1. Tap Soti Surf from your Handheld's Main Screen.

2. Tap the Okta tile from the Soti Surf's home page.

3. Type in your Peet's email address ([e-mail]) and your current Password. Then tap the Sign in button.

4. Multi-Factor Authentication should be established on your account. It will send a code to you via SMS (a text message will be sent to your phone number associated with your MFA). Please type that code in the Enter Code field and then press the Verify button.

5. Tap on your name on the top right of the screen.

6. Tap on Settings to open your Account settings page.

7. After the Settings page loads, scroll down until you see the Forgotten Password Question section and tap Edit to update the question and/or answer.

8. If you want to choose a different Security Question, tap on the Security Question field to select a new Question, type your answer in the Answer field, and then tap the Save button.

 

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