How to Unlock Okta Account

This guide will provide Peet’s business stakeholders a detailed view of what actions the Company and ID RSRs will need to unlock their Okta Account.

1. Tap Soti Surf from your Tablet's Main Screen.
   
   
2. Tap the Okta tile from the Soti Surf's home page.
   
   
3. Tap Need help signing in?
   
   
4. Tap Unlock account?
   
   
5. Enter your Peets's Username and tap Send SMS if your cell phone number is tied to your account or tap Send Email to send an unlock email to the associated email account.
   
6. If using the SMS option, check your text messages and enter the code and tap Verify.
   
7. Answer the Security Question that you selected when first signing into Okta and tap Unlock Account.
   
   
8. Your Account has been unlocked. 
   Tap the back to sign in button and sign in.