How to remove existing Okta Multifactor Authentication

This guide will provide Peet’s business stakeholders with a detailed view of what actions Peet's RSRs will take to remove an existing Okta Multifactor Authentication.

 

1. Open Soti Surf from Tablet's Home Screen.
   

2. Tap Okta Tile from bookmarks.
   
    

3. Enter your Peet's Okta Username and Password, then tap Sign In.
   

4. Depending on the Okta Verification method you have configured, you will enter your Okta Verification code on this screen.
   In this example, we are using the Okta Verification Call method.
   Tap Call to receive the Okta Verify code, enter the code, and tap Verify.
   
    

5. Once logged into Okta
   If in Landscape mode, tap your name on the top right of the Okta home screen.
   
   Or if in Portrait mode tap the ellipsis.
   
   
    

6. Tap Settings.
   
    

7. You will now have access to your Okta Account settings.
   
   
    

8. Within the Okta account settings scroll down until you see the Extra Verification section.
   
   
    

9.  In this example, the user has Voice Call Authentication as their Extra Verification method. To remove this, tap Remove.
   
    

10. Tap Yes to remove the authentication enrollment.
     

11. Now choose the method of Okta verification you would like to set up by tapping the Set Up button.

    

    11. You can then follow this guide on How to set up Okta Multifactor Authentication